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PRIVACY POLICY FOR CLIENTS
OUR COMMITMENT TO PRIVACY
Online Mobile Home Sales is committed to maintaining the
security, confidentiality and privacy of your personal information.
This Privacy Policy documents our on-going commitment to you and has
been developed in compliance with the British Columbia Personal
Information Protection Act.
SCOPE OF POLICY
This Policy applies to Online Mobile Home
Sales. This Policy
addresses personal information about identifiable individuals and does
not apply to the information collected, used or disclosed with respect
to corporate or commercial entities.
This Policy does not impose any limits on the collection, use or
disclosure of the following information by Online Mobile Home Sales:
1. your business contact information;
and
2. certain publicly available information.
ACCOUNTABILITY
Online Mobile Home Sales has designated a Privacy Officer,
in each office, who is responsible for Online Mobile Home Sales’ compliance with this Policy. The Privacy Officer may be
contacted as described below.
PURPOSES
When collecting information, Online Mobile
Home Sales will
state the purpose of collection and will provide, on request, contact
information for the Privacy Officer who can answer questions about the
collection.
Most personal information is collected directly from you through the
various contracts and other documents you complete (e.g. Multiple
Listing Contract, Contract of Purchase and Sale, Property Disclosure
Statement), and through discussions with your REALTOR. Some information
may be collected from other sources such as government departments and
agencies (e.g. Land Title Offices, B.C. Assessment).
Your information may be disclosed to (or accessible by) various Real
Estate Boards in British Columbia and their staff and members, other
REALTORs and their clients, government departments and agencies,
financial institutions, legal advisors, service providers, the British
Columbia Real Estate Association, the Real Estate Council of British
Columbia, the Canadian Real Estate Association and members of the
public for the purposes described below.
Not all of your information will be accessible by each of these
entities. For example, once the listing term has ended, the general
public will not have access to your information unless it is otherwise
accessible through public registries such as the Land Title Office or
BC Assessment.
Online Mobile Home Sales and your REALTOR collect, use and
disclose your personal information for the following purposes:
1. Allowing members of Real Estate
Boards (including REALTORS and appraisers) to:
. Appraise your property.
. List your property in the Multiple Listing
Service® system in order to market your property. This purpose does
not apply if your listing is an exclusive listing.
. Market your property for sale through any other media (both print and electronic).
. Help you locate a suitable property to purchase.
2. Facilitating the purchase and sale transaction
(by cooperating with financial institutions, legal advisors and
government departments and agencies).
3. Complying with legal requirements and acting pursuant to legal authorizations.
4. Complying with codes of professional conduct and ethics for members of Real Estate Boards.
The above collections, uses and disclosures are a necessary part of
your relationship with your REALTOR and Online Mobile Home Sales.
Other uses:
1. Your REALTOR may communicate with you to determine whether you require additional real estate services.
2. Your REALTOR may communicate with you to provide
information about other products or services which may interest you.
You may instruct Online Mobile Home Sales to refrain from
using or sharing information in the two ways described above under
"other uses" at any time by providing written notification to
Online Mobile Home Sales’s Privacy Officer. Online
Mobile Home Sales acknowledges that the sharing of information
in the two ways described above is at your option and you will not be
refused services merely because you advised Online Mobile Home Sales to stop using or sharing information in these ways.
When personal information that has been collected is to be used for a
purpose not previously identified, the new purpose shall be identified
prior to use and consent for same shall be obtained from you unless the
use is authorized or required by law.
CONSENT
Online Mobile Home Sales will obtain your consent to
collect, use or disclose personal information except where Online Mobile Home
Sales is authorized or required by law to do so
without consent. For example, Online Mobile Home Sales may
collect, use or disclose personal information without your knowledge or
consent where:
1. the information is publicly available, as defined by statute or regulation;
2. Online Mobile Home Sales is obtaining legal advice; or
3. Online Mobile Home Sales reasonably
expects that obtaining consent would compromise an investigation or
proceeding.
Other exceptions may apply.
Your consent can be express, implied or given through an authorized representative such as a lawyer, agent or broker.
Consent may be provided orally, in writing, electronically, through
inaction (such as when you fail to notify Online Mobile Home Sales that you do not wish your personal information
collected/used/disclosed for various purposes after you have received
notice of those purposes) or otherwise.
You may withdraw consent at any time, subject to legal, contractual and
other restrictions, provided that you give reasonable notice of
withdrawal of consent to Online Mobile Home Sales. On
receipt of notice of withdrawal of consent, Online Mobile Home Sales will inform you of the likely consequences of the
withdrawal of consent, which may include the inability of Online Mobile Home
Sales to provide certain services for which that
information is necessary.
LIMITS ON COLLECTION OF PERSONAL INFORMATION
Online Mobile Home Sales will not collect information
indiscriminately and will limit collection of information to that which
is reasonable and necessary to provide services and which is reasonable
and necessary for the purposes consented to by you. Online Mobile Home Sales will also collect information as authorized by
law.
LIMITS FOR USING, DISCLOSING AND RETAINING PERSONAL INFORMATION
Your personal information will only be used or disclosed for the purposes set out above and as authorized by law.
Online Mobile Home Sales will keep personal information used
to make a decision affecting you for at least one year after using it
to make the decision.
Online Mobile Home Sales will destroy, erase or make
anonymous documents or other records containing personal information as
soon as it is reasonable to assume that the original purpose is no
longer being served by retention of the information and retention is no
longer necessary for legal or business purposes.
Online Mobile Home Sales will take due care when destroying
personal information so as to prevent unauthorized access to the
information.
ACCURACY
Online Mobile Home Sales will make a reasonable effort to
ensure that personal information it is using or disclosing is accurate
and complete.
If you demonstrate the inaccuracy or incompleteness of personal
information, Online Mobile Home Sales, will amend the
information as required. If appropriate, Online Mobile Home Sales will send the amended information to third parties to whom the
information has been disclosed.
When a challenge regarding the accuracy of personal information is not
resolved to your satisfaction, Online Mobile Home Sales will
annotate the personal information under its control with a note that
the correction was requested but not made.
SAFEGUARDING PERSONAL INFORMATION
Online Mobile Home Sales protects the personal information
in its custody or control by making reasonable security arrangements to
prevent unauthorized access, collection, use, disclosure, copying,
modification, disposal or similar risks.
Online Mobile Home Sales will take reasonable steps, through
contractual or other reasonable means, to ensure that a comparable
level of personal information protection is implemented by the
suppliers and agents who assist in providing services. Some specific
safeguards include:
1. physical measures such as locked filing cabinets;
2. organizational measures such as restricting employee access to files and databases as appropriate;
3. electronic measures such as passwords and firewalls; and
4. investigative measures where Online Mobile Home Sales has reasonable grounds to believe that
personal information is being inappropriately collected, used or
disclosed.
Note that confidentiality and security are not assured when information
is transmitted through e-mail or other wireless communication.
PROVIDING ACCESS
You have a right to access your personal information held by
Online Mobile Home Sales.
Upon written request and authentication of your identity, Online Mobile Home
Sales will provide you with your personal
information under its control, information about the ways in which your
information is being used and a description of the individuals and
organizations to whom that information has been disclosed. Online Mobile Home
Sales may charge a reasonable fee for doing so.
Online Mobile Home Sales will make the information available
within 30 days or provide written notice where additional time is required to
fulfill the request.
In some situations, Online Mobile Home Sales may not be able
to provide access to certain personal information (e.g., if disclosure
would reveal personal information about another individual, the
personal information is protected by solicitor/client privilege, the
information was collected for the purposes of an investigation or where
disclosure of the information would reveal confidential commercial
information that could harm the competitive position of Online Mobile Home Sales).
Online Mobile Home Sales may also
be prevented by law from providing access to certain personal
information.
Where an access request is refused, Online Mobile Home Sales
will notify you in writing, document the reasons for refusal and
outline further steps which are available to you.
COMPLAINTS
Online Mobile Home Sales will, on request, provide information regarding its complaint procedures.
Any inquiries, complaints or questions regarding this Policy should be
directed in writing to Online Mobile Home Sales Privacy
Officer. |
